Return Merchandise Policy:
Permission for any return merchandise must be secured from a Emergency
Preparedness Service representative. For questions about returning
merchandise, please use our “Contact Us” Form to submit a request. Health
Department regulations forbid us from accepting returns on all food, water and
sanitary items. The return of non-defective merchandise when authorized
may incur a 20% re-stocking fee.
No packages will be
accepted without a Return Authorization Number written on the box.
After a return is authorized by the Emergency Preparedness Service
representative:
Return
the item to the address given to you by the Emergency Preparedness Service
representative.
Write
the Return Authorization Number on the box.
Keep
your shipping records for proof of shipment in the event of loss of returned
merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a
value of over $100.00 should be insured. We are not liable for return
merchandise that does not reach our return department.
We will notify you via
email, phone, or mail of your refund once we have received and processed the
returned item. You can expect a refund in the same form of payment originally
used for purchase within 30 business days of our receiving your return.
Please note that we can refund shipping costs only if the return is a result of
our error.
Damaged Merchandise:
Damaged shipments from handling must be claimed with the freight carrier.
If any cartons are missing or damaged, be sure to note this on the
packing list notifying the driver immediately.
Refuse the delivery if any
products are visibly damaged. Notify us by contacting a Emergency
Preparedness Service Representative by email at Sales @ Emprep.com (without
spaces) or by phone at (888) 626-0889. If you notice concealed damage
after the driver has left, keep all the packing and call the freight carrier to
return and inspect the damage and file a claim. We cannot be responsible
for damage caused by the freight carrier.
Manufacturers Defects:
If a product appears to have a manufacturers defect, please contact a Emergency
Preparedness Service Representative by email at Sales @ Emprep.com (without
spaces) or by phone at (888-626-0889) for instructions. Do not return
items to us without first contacting us to receive instructions. If an
item is to be returned to us due to manufacturers defect, you must first
receive a Return Authorization Number. No packages will be accepted
without a Return Authorization Number written clearly on the box.
Typically, we issue a pickup ticket to the delivery service for all
defect returns.
